Shipping & Delivery

We deliver worldwide with Express shipping services only, with same day despatch if you place your order before midday AEST.

  • FREE Express Shipping

    We send all of our orders Express!

    Enjoy the convenience of Free Express Delivery for all orders over A$100 within Australia and A$150 worldwide.

    We dispatch our orders from Sydney, Australia on local business days, with same day dispatch available for orders placed before midday AEST.

  • Express Delivery - Australia

    Receive your order within 1-5 business days with Australia Post. (Some remote destinations may take a little longer)

    Express delivery within Australia is $20 for all orders under the value of $100.

  • Express Delivery - International

    We ship worldwide using Australia Post.

    A flat fee of $30 for all deliveries outside of Australia applies to orders under the value of AU$150.  Additional charges for customs and duties may apply depending upon the country of delivery.

Shipping FAQs - Australia

When will my item be delivered with StarTrak?

To get an ETA of when your Australian parcel will be delivered, please check Startrak's Transit Time tool (pre-delivery) or  Track & Trace tool (if the item is already in transit). 

Can I request a specific delivery time?

We do our best to meet our customers' requests. But it's not always possible to make your delivery within a specific time window, due to our delivery partner's schedules and the high volume of deliveries their drivers are making.

What happens if I'm not home?

The driver will leave a 'Sorry We Missed You' card either at your front door or in your letterbox, or will send you a collection notification by email, app or SMS. The card or notification has instructions about how you can collect your parcel.

I haven't received my item. What should I do?

First, use Startrak's Track & Trace tool to see if it's in transit. If it doesn't show up there, call Startrak on 13 23 45 and provide them with your tracking (consignment) and a detailed description of your item. They will then conduct a thorough investigation and keep you informed at every step of the way.

If you require assistance, please contact our customer care team at hello@organicisland.com.

Can the driver call me prior to delivery?

No, the driver can't call you prior to delivery. This is primarily due to road safety reasons.  Please contact StarTrak on 13 23 45 for alternative arrangements, if required.

Do you guarantee the delivery date and time?

We understand that your shipment is important and will deliver it as soon as possible.  The transit time advised is an estimate only as delivery times can sometimes be impacted by such factors as airline issues or peak periods.

Why is my Startrak delivery made by AusPost?

StarTrack is now a business of Australia Post, and both fleets are used to ensure deliveries meet customer expectations. Whether it's StarTrack or Australia Post that will deliver thus depends on the location and situation. 

Shipping FAQs - International

What countries do you ship to?

We ship to:

AUSTRALIA

NEW ZEALAND

NORTH AMERICA
Canada
United States

MIDDLE EAST
United Arab Emirates

ASIA
China - Coming soon
Hong Kong - Coming soon
India
Indonesia
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam

UNITED KINGDOM
England
Northern Ireland
Scotland
Wales

EUROPEAN UNION
Austria
Belgium
Bulgaria
Croatia
Republic of Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

When will my item be delivered with DHL Express?

To get an ETA of when your internal parcel will be delivered with DHL Express, you will be given a unique 10 digit tracking number and you can track your shipment by clicking HERE

After you send your package you can also sign up for transit and delivery information by text or email.

Can I request a specific delivery time?

We do our best to meet our customers' requests. But it's not possible to make your delivery within a specific time window, due to our delivery partner's schedules and the high volume of deliveries their drivers are making.

What happens if I'm not home?

If you have missed our driver, they'll leave a card notifying you that they'll try to deliver again the next workday.

If there's no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL sorting center.

You have five days in which to collect the parcel, after which it will be returned to the sender.

If you'd like to plan a third delivery attempt or have the parcel delivered to a different address, you can arrange this with the sender of your shipment.

I haven't received my item. What should I do?

First, use the DHL Express Track & Trace tool to see if it's in transit. In case your shipment has not arrived within 10 days after the expected delivery time, please contact our customer care team at hello@organicisland.com who can start an investigation for lost items.

Can the driver call me prior to delivery?

No, the driver can't call you prior to delivery. This is primarily due to road safety reasons.

Do I have to pay import duties on the items I buy?

The shipping price is exclusive of any possible government charges in the destination country.  For example, duties and taxes may be payable and the receiver will be responsible for paying these charges.

Unfortunately we are not able to advise what charges may be applicable, and are not able to take payment for these charges in Australia.

Do you guarantee the delivery date and time?

We understand that your shipment is important and will deliver it as soon as possible.  The transit time advised is an estimate only as delivery times can sometimes be impacted by such factors as airline or Customs processing and peak periods.